Twickenham Man and Van Privacy Policy
This Privacy Policy explains how Twickenham Man and Van collects, uses, stores and protects personal data relating to customers and prospective customers in the Twickenham area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Twickenham Man and Van customers and service users in the local area, including those who make enquiries, receive quotations, book services or otherwise interact with us.
By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always apply to our processing of your personal data.
Personal data we collect
We collect and process different categories of personal data in the course of running our man and van services in Twickenham and surrounding areas. The type of information we collect depends on how you interact with us and the services you request.
Information you provide directly when you contact us for a quote, make a booking or communicate with us may include your name, address for collection and delivery, contact details such as your preferred contact method, and details about the items to be moved or related services you require. If you choose to provide optional information such as access instructions, parking details or special handling requirements, we will also process that information in order to provide our services safely and efficiently.
We may process limited payment-related information necessary to confirm that payment has been made for our services. However, we do not store full payment card details or process card payments directly where this is handled securely by an external payment provider.
When you visit our website or interact with our online content, we may collect technical and usage data such as your device type, browser type and version, approximate location, and information about how you use our website. This may involve the use of cookies or similar technologies, where permitted by law and your device or browser settings.
If you contact us with a complaint, query or feedback, we may collect additional information about your experience and correspondence so that we can respond appropriately and improve our services.
Lawful basis for processing
We process personal data only where we have a valid legal basis under data protection law.
In many cases, our processing is necessary for the performance of a contract or to take steps at your request before entering into a contract. This includes providing quotations, confirming bookings, delivering moving services, arranging dates and times, communicating changes, and responding to your direct service-related questions.
We also process certain information where it is necessary for our legitimate interests, provided that these interests are not overridden by your rights and freedoms. Our legitimate interests include operating and improving our services, managing our business, maintaining appropriate records, protecting our staff and property, monitoring service quality, and handling complaints and disputes.
In some circumstances we may need to process data to comply with a legal obligation, such as tax, accounting and record-keeping requirements, or to respond to lawful requests from authorities.
Where required by law, we will ask for your consent before using cookies that are not strictly necessary, or before sending direct marketing that requires consent. Where consent is relied upon, you have the right to withdraw it at any time, although this will not affect the lawfulness of processing based on consent before it was withdrawn.
How we use your personal data
We use the personal data we collect for several purposes related to the operation of Twickenham Man and Van and the provision of our services to customers in the area.
We use your contact details and service information to provide quotations, schedule and deliver man and van services, manage bookings, confirm arrangements, issue invoices, and handle changes or cancellations. We also use your information to respond to your questions or feedback, and to keep you informed about matters directly related to the services you have requested.
We may use personal data to manage our business operations, including internal administration, financial management, staff coordination, and service planning. We can also use data to improve our services, for example by analysing typical routes, timeframes and customer preferences to make our operations more efficient and reliable.
On occasion, we may use contact information to provide you with information about similar services or offers that may be relevant to you, where permitted by law. You can object to receiving such communications at any time.
We may process personal data to help prevent fraud, to maintain the security of our systems and vehicles, and to protect our legal rights, for example in the context of a dispute or insurance claim.
Data sharing and processors
We do not sell your personal data. However, we may share your data with third parties when necessary for the purposes described in this policy, and only to the extent required.
We may share information with trusted service providers acting as data processors who assist us in delivering our services, such as providers of payment processing, customer management systems, secure data storage, or website hosting and analytics. These processors only act on our instructions, are contractually bound to protect your data, and are not permitted to use it for their own purposes.
In some cases, we may share relevant information with drivers or subcontractors who help us deliver man and van services in the Twickenham area. They receive only the information necessary to perform the service, such as collection and delivery addresses, contact details and item descriptions.
We may also share data when required by law, for example with regulatory bodies, law enforcement, or tax authorities, or where it is necessary to establish, exercise or defend legal claims.
If any transfer of personal data involves a destination outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your information remains adequately protected in accordance with data protection law, such as by using standard contractual clauses or other recognised safeguards.
Data retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, manage our relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements.
Customer records relating to quotes, bookings, invoices and service delivery are generally retained for a period that aligns with our legal, tax and accounting requirements. After this period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
Where we hold data based on your consent, we will keep it until you withdraw your consent or until it is no longer needed for the purpose for which it was collected, whichever occurs first, unless a longer retention period is required or permitted by law.
Technical and usage data related to our website is retained for a shorter period, sufficient for us to analyse performance, security and trends, and is then deleted or anonymised.
Your data protection rights
You have a number of rights in relation to your personal data under data protection law. These rights apply to all Twickenham Man and Van customers and users in the Twickenham area, subject to certain legal conditions and exceptions.
You have the right to request access to the personal data we hold about you, including information about how we use it and with whom it is shared. You can ask us to correct inaccurate or incomplete personal data, and in some cases you may request that we delete your data where there is no longer a lawful basis for us to keep it.
You may have the right to restrict our processing of your personal data in certain circumstances, for example while we consider a request for correction or objection. You may also have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transfer it to another controller, where technically feasible and where the relevant legal conditions are met.
Where we rely on legitimate interests as a basis for processing, you have the right to object to that processing on grounds relating to your particular situation. You also have an absolute right to object to direct marketing at any time.
If you believe that we have not handled your personal data in accordance with data protection law, you have the right to lodge a complaint with the relevant supervisory authority. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
Security of your data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for legitimate business purposes, using secure systems and practices for storing and transmitting data, and reviewing our security arrangements regularly.
While we strive to protect your personal data, no transmission of information over the internet or storage system can be guaranteed as completely secure. You are also responsible for taking reasonable steps to protect your own information when communicating with us.
Changes to this Privacy Policy
We may review and update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. Any significant changes will be reflected in an updated version of this policy. Your continued use of our services after any changes have been made will be treated as acceptance of the updated policy, to the extent permitted by law.
